Built-in Volts Connect Features
Start sending and managing SMS right away with these essential features—no extras needed for a complete two-way inbox, contacts, analytics, and more.
Inbox that feels like chat
See every SMS in a threaded inbox with tags, notes, and unread indicators, so your team can reply as fast as they do in chat apps.
Campaigns and automation built‑in
Send bulk SMS, schedule drips, and plug in add‑ons like workflows and WooCommerce triggers as your needs grow.
Made for WordPress teams
Runs entirely inside wp‑admin with roles, multi‑number routing, and webhook hooks for CRMs, helpdesks, and AI bots.
Built In
Core Features Included Free
Powerful SMS inbox, contacts, analytics, and integrations ready from day one—no add-ons required.
Two‑way SMS & MMS inbox
Threaded chat bubbles with unread badges, global search, and inline media previews for all SMS/MMS conversations.
Contacts
Name, phone, email, status, and full conversation history stored alongside each contact profile.
Tags
Comma-separated tags like "VIP," "Lead," or "Service" for quick filtering and segmentation in inbox/campaigns.
Notes
Internal notes on contacts/conversations for team context like preferences or call summaries.
Multi‑number routing
Connect multiple Twilio numbers with labels; auto-select sender for replies and per-message routing.
Custom Fields
Create custom fields like "service" or "location"; auto-generates tags for Pro Messaging personalization.
Archive Chats
Move inactive conversations to an archive view while preserving full history; restore with one click anytime.
Advanced Analytics
Reply-time reports, engagement heatmaps, CSV exports, and weekly stakeholder summaries for deeper insights.
Basic Analytics
Message volume charts, inbound/outbound trends, and delivery rates tracked daily, weekly, or monthly.
Webhook Forwarder
Mirror full Twilio payloads to your CRM, bots, or tools for seamless integration without custom code.
Email Notifications
Instant email alerts on new inbound SMS with summaries and direct links back to the conversation.
Auto-Encoding
Automatic URL encoding and phone formatting so messages always deliver correctly without errors.
Roles & Team Access
Custom roles like Agent/Manager with restricted dashboards and activity logging for team control.
Pro Messaging
Bulk campaigns targeted by tags/custom fields, with scheduling, throttling, quiet hours, and tracking.
WooCommerce SMS
Order confirmations, shipping updates, cart recovery nudges, and review requests automated from WooCommerce.
Automation & Workflows
Visual ‘if this then that’ flows that auto‑reply, tag contacts, assign conversations, and trigger webhooks based on rules.
Twilio Voice Pack
Click-to-call from contacts, voicemail transcription, and call logging with duration tracking.
Appointment Reminders
24/48-hour pre-appointment SMS, YES/NO/CANCEL replies, and calendar sync for Google/Outlook.
Multi-Gateway Routing
Add providers beyond Twilio; route by country, cost, or failover for global high-volume delivery.
CRM & Helpdesk Connectors
Sync contacts and log SMS activity into CRMs and helpdesks so your existing tools stay the single source of truth.
AI Assistant Pack
Let an AI assistant suggest replies or auto‑answer common questions using Flowise agents and optional ElevenLabs voice.
Ready to make SMS a first‑class channel in WordPress?
Give your team a Real SMS console instead of scattered notifications and shared phones.